Senior Manager, Intelligent Automation

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL! Role PurposeThe Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity across classic RPA, Gen AI-augmented automation, and Agentic AI. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support. What This Job InvolvesLead Delivery and Run support RPA teamsBe a subject matter expert in Automation primarily RPA technologies, but also other low code/no code technologies, Gen AI-enabled automation, and Agentic AI from a design/delivery/maintenance perspectiveBe accountable for overseeing the development of RPA, Gen AI, and Agentic AI solutions (including building internal capability and/or partnering with a vendor to bring on board best-in-class automation/RPA/agentic build capability) in JBSBe the technical lead for the Automation Anywhere platform end to end covering both classic RPA (A360 Control Room, bot development) and Agentic Process Automation (APA), architecting and overseeing solutions built with AI Agent Studio, Automator AI, and universal/cross-system orchestrationSupport the identification of the over-arching framework to deliver RPA, Gen AI, and agentic solutions from inception to maintenance and ongoing monitoring of digital worker/agent performanceWork closely with technology to embed a holistic Automation SDLC extended to cover prompt engineering, agent design, and AI governance that integrates and operates effectively with technology infrastructure requirementsBuild and maintain effective communications with key stakeholders, cross functional leaders and project team membersLead project teams in support of different project workstreams, and manage overall project activities, plans, documentation and schedules associated with deliverables and milestonesBe accountable for delivering agreed internal client benefitsCoach and guide project team members where necessaryDrive a culture of process re-engineering into automation, Gen AI, and agentic solution designModel and develop robotic process, Gen AI-enabled, and agentic solutions to reduce manual processes and improve employee productivityImplement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisationOwn AI agent evaluation and governance practices assessing agent behavior, tool use, and outcomes at design time and runtime, and testing/simulating workflows against real-world scenarios, exceptions, and edge cases before and after production deploymentProvide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capabilityEnsure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process The Candidat .