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Role & responsibilities Oracle FLEXCUBE 14.x Technical Consultant Managed Services (L2/L3 Support) Experience 5–10+ Years Location As per project requirement (WFO/Hybrid/Onsite) Employment Type Full-Time Job Summary We are looking for an experienced Oracle FLEXCUBE 14.x(14.5 onwards) Technical Consultant to join the Managed Services (MS) Support team. The candidate will be responsible for L2/L3 production support, incident resolution, application maintenance, performance tuning, deployments, and technical enhancements for Oracle FLEXCUBE Core Banking solutions. The role requires close collaboration with client IT teams, Oracle product teams, infrastructure teams, and business users to ensure high availability and stability of production environments. The technical skills align with current FLEXCUBE 14.x managed services expectations across the industry. Key Responsibilities Provide L2/L3 production support for Oracle FLEXCUBE 14.x (14.5 onwards). Analyze and resolve production incidents within defined SLAs. Perform root cause analysis (RCA) and implement permanent fixes. Monitor application logs, batch jobs, and interfaces. Support End-of-Day (EOD), Beginning-of-Day (BOD), and month-end/year-end activities. Develop and troubleshoot SQL, PL/SQL packages, procedures, functions, and triggers. Analyze Java logs, WebLogic logs, and FLEXCUBE application logs. Deploy FLEXCUBE patches, customizations, and hotfixes across environments. Coordinate releases and production deployments. Perform application health checks and performance tuning. Support integrations with external banking systems through REST APIs, SOAP, XML, and gateway services. Work closely with Infrastructure, DBA, Middleware, and Network teams to resolve environment-related issues. Prepare RCA documents, SOPs, technical documentation, and knowledge articles. Participate in 247 production support and on-call rotation. Mandatory Technical Skills Oracle FLEXCUBE Oracle FLEXCUBE Universal Banking 14.x (preferably 14.5 onwards) Core Banking Architecture FCUBS technical framework FLEXCUBE deployment and customization Product configuration knowledge Database Oracle Database SQL PL/SQL Performance tuning Query optimization Execution plan analysis Programming Core Java J2EE JDBC XML JSON Middleware Oracle WebLogic Application deployment JVM monitoring Thread analysis Heap analysis Operating System Linux/Unix Shell scripting Cron jobs File management Integration REST APIs SOAP Web Services XML Gateway Services Interface troubleshooting Version Control & Deployment Git SVN Jenkins (preferred) These technical capabilities are commonly expected for FLEXCUBE 14.x production support and implementation roles. Functional Knowledge Good understanding of one or more of the following: CASA Customer Information File (CIF) Loans General Ledger (GL) Payments Teller Branch Operations Trade Finance Standing Instructions Interest & Charges Preferred Skills Oracle Banking Payments (OBPM) Oracle Branch (OBBRN) Oracle Banking Integration (OBDX/OBRH exposure) Oracle Analytics/OBIEE WSO2 Spring Boot JavaScript Knockout JS Oracle Cloud exposure Production Support Responsibilities Incident Management Problem Management Change Management Release Management Batch Monitoring Performance Monitoring Capacity Planning Disaster Recovery Support Environment Health Checks Production Readiness Validation Soft Skills Strong analytical and troubleshooting skills Excellent communication and client handling Ability to work independently Ownership and accountability Team collaboration Documentation skills Ability to work under SLA-driven environments Education B.E./B.Tech/MCA/M.Sc (Computer Science/IT) or equivalent Nice to Have Banking domain experience Managed Services support experience Production support in 247 environments Experience working with banking clients Experience in release planning and deployment automation Interview Focus Areas Candidates should be able to demonstrate: Hands-on FLEXCUBE 14.x(14.5 onwards) technical support experience Strong SQL/PLSQL troubleshooting Java and WebLogic debugging EOD/BOD troubleshooting API and interface debugging Log analysis and RCA preparation Performance tuning and deployment experience Incident management and SLA adherence Preferred candidate profile