IT Support Specialist

As an IT Support Specialist, you will be responsible for supporting and improving enterprise IT systems, managing endpoint environments, and ensuring users have reliable access to secure technology solutions. You will troubleshoot technical issues, automate processes, and contribute to continuous improvements across the IT ecosystem.

Administer and optimize Microsoft Intune, Jamf Pro, Microsoft Entra ID, and core Microsoft 365 services.

Manage device enrollment, configuration profiles, compliance policies, application deployments, patching, and endpoint lifecycle activities.

Troubleshoot Windows and macOS device issues, authentication challenges, application problems, and access-related incidents.

Review and enhance Conditional Access policies, role assignments, device-based access controls, and least-privilege configurations.

Develop PowerShell scripts and automation solutions to reduce repetitive tasks and improve operational efficiency.

Perform root-cause analysis to identify recurring technical issues and implement long-term fixes.

Support application deployment, device compliance management, and configuration improvements.

Maintain accurate technical documentation, procedures, and knowledge-sharing materials.

Provide guidance and knowledge transfer to internal IT teams.

Manage multiple support priorities while ensuring timely resolution of tickets and technical requests.

Follow security best practices and contribute to maintaining a secure cloud-first IT environment.

Requirements

• The ideal candidate is an experienced IT support professional with strong knowledge of endpoint management, Microsoft cloud technologies, and automation. You should be comfortable troubleshooting complex technical issues, working independently, and managing multiple priorities in a remote environment.

• Strong hands-on experience with Microsoft Intune and Jamf Pro.

• Experience administering Microsoft Entra ID and Microsoft 365 environments.

• Strong PowerShell scripting and automation capabilities.

• Experience managing Windows and macOS devices in cloud-based enterprise environments.

• Experience with application deployment, patch management, device compliance, and configuration management.

• Strong understanding of Zero Trust principles, least privilege access, Conditional Access, and role-based access control.

• Ability to troubleshoot authentication, access, policy, and endpoint-related issues.

• Strong documentation skills with the ability to create clear technical guides and procedures.

• Excellent communication and collaboration skills with internal stakeholders.

• Ability to work independently, prioritize tasks, and take ownership of technical challenges.

• Willingness to work the required schedule: 7:30 PM IST to 4:30 AM IST.

Benefits

• Fully remote work opportunity.

• Short-term 3-month engagement focused on impactful IT support initiatives.

• Opportunity to work with modern enterprise cloud technologies and endpoint management platforms.

• Hands-on experience with Microsoft 365, Intune, Jamf Pro, and identity management solutions.

• Opportunity to strengthen automation and security-focused IT skills.

• Collaborative environment with knowledge-sharing opportunities.

• Exposure to global enterprise technology operations.

• Flexible remote setup requiring only a suitable home office environment.