ServiceNow ITSM Developer

Role Overview We are looking for an experienced ServiceNow ITSM Developer to join our growing team. The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow ITSM solutions while collaborating with cross-functional teams to enhance IT service management processes. You will be responsible for customizing, configuring, and maintaining the ServiceNow platform to deliver scalable and efficient business solutions. Key Responsibilities Design, develop, configure, and maintain ServiceNow ITSM applications and modules. Implement and customize ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Service Catalog Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and UI actions. Create and maintain ServiceNow forms, tables, notifications, reports, and dashboards. Develop and consume REST/SOAP APIs for third-party integrations. Configure Service Catalog items, record producers, and approval workflows. Build reusable Script Includes and server-side/client-side scripts. Troubleshoot production issues and provide timely resolutions. Perform platform upgrades, patch management, and instance maintenance. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Follow ServiceNow development best practices and governance standards. Participate in code reviews, testing, deployment, and documentation. Required Skills Technical Skills: Strong hands-on experience with ServiceNow ITSM Service Catalog Development Flow Designer Business Rules Client Scripts UI Policies & UI Actions Script Includes Glide APIs JavaScript REST & SOAP Integrations ACLs and Security Notifications & Email Scripts Import Sets & Transform Maps Scheduled Jobs Update Sets Reports & Dashboards Good To Have Experience with IntegrationHub CMDB knowledge Discovery Asset Management Virtual Agent Performance Analytics Service Portal HRSD or CSM exposure ServiceNow CSA/CAD Bachelor's degree in Computer Science, Information Technology, or a related field. 410 years of experience in ServiceNow development with strong ITSM implementation experience. Experience working in Agile/Scrum environments. Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities. Preferred Experience End-to-end ServiceNow implementation experience. Experience with enterprise-level ServiceNow deployments. Knowledge of ITIL processes and best practices. Ability to work independently in a remote environment. Why Join Us Remote work opportunity Competitive compensation package Opportunity to work on enterprise-scale ServiceNow implementations Exposure to the latest ServiceNow platform features Collaborative and growth-oriented work environment (ref:hirist.tech)