Service Desk Associate- only person with disability

All your information will be kept confidential according to EEO guidelines.

Saira's client

Open Requirements for PERSON WITH DISABILITY Role- Service Desk Associate Location- Noida Experience- 1 to 2 years exp in tech support Skills- Trouble shooting, LAN, WAN Disability Type- Locomotor Disability, Low vision up to 50%, Thalassemia, Hemophilia Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

B.tech, MCA & BCA