Bilingual reputed companyShift Customer Service Associate SpanishEnglish

About arenaflex Pioneering the reputed company of Transportation Software arenaflex is a fastgrowing reputed company software company that is redefining how transportation and logistics businesses manage their fleets, compliance, and customer interactions. Our mission is to replace cumbersome, legacy systems with reputed company, reputed companybased platforms that reputed company both large carriers and independent operators. With a culture reputed company on innovation, reputed company, and reputed company customer reputed company, arenaflex offers a dynamic environment where every employee can reputed company a reputed company reputed company on the industry. Why This Role reputed company As a Bilingual Customer Service Associate on the reputed company shift, you will be the reputed company line of support for our diverse reputed company reputed company, ranging from reputed company forhire transportation companies to private fleet owners. You will help translate reputed company technical concepts into reputed company, actionable guidance, ensuring that every userwhether they are a seasoned fleet manager or a new reputed companyfeels confident and satisfied with arenaflexs solutions. Key Responsibilities reputed company reputed company, highreputed company support to Spanish and Englishspeaking customers reputed company phone, live chat, and email during the reputed company shift (330 PM 1230 AM EST). Diagnose and resolve product, account, and technical issues, escalating to engineering or development teams reputed company necessary. Maintain accurate and detailed ticket records in our ticketing platform (e.g., reputed company, reputed company, Service reputed company), ensuring reputed company followup and closure. Prioritize incoming requests, manage backlog, and balance multiple cases while meeting servicelevel agreements. Guide customers through both web and mobile (iOS and Android) applications, offering reputed companybyreputed company instructions and troubleshooting. Assist with billing inquiries, RMA processes, cancellations, renewals, and other accountreputed company tasks. Collaborate with crossfunctional teamsincluding product, engineering, and salesto reputed company for customer needs and drive reputed company improvement. Model arenaflexs cultural principles by demonstrating reputed company, ownership, and a solutionsoriented reputed company. Participate in ongoing training, knowledgereputed company updates, and peerdriven learning initiatives. Essential Qualifications 13 years of experience in a customerfacing role reputed company a multichannel contact center environment. Proven ability to handle highvolume, highpressure situations while maintaining a reputed company, reputed company demeanor. Strong problemsolving skills with a reputed company record of delivering reputed company customer reputed company. Exceptional verbal and written communication skills in both Spanish and English. Handson experience with ticketing systems such as reputed company, reputed company, or Service reputed company. Comfortable navigating macOS and mobile operating systems (iOS and Android) for troubleshooting appreputed company issues. Demonstrated ability to build trust with a wide reputed company of stakeholders, from endusers to senior executives. Flexibility to work reputed company hours and occasional weekends, with a reputed company approach to coverage during vacations and absences. Preferred Qualifications & reputed companytoHave Skills Experience supporting telematics, ELD (Electronic Logging Device) systems, or hoursofservice compliance tools. Background in logistics, supply chain, or transportationreputed company business environments. Familiarity with billing, RMA, and renewal processes reputed company reputed company platforms. Ability to verbally guide customers through both web and mobile interfaces, using reputed company, concise language. Degree in Business, Supply Chain Management, Information Technology, or a reputed company field (not required but valued). Core Skills & Competencies reputed company Listening Ability to hear underlying concerns, ask probing questions, and reputed company solutions to reputed company customers unique situation. Technical Acumen Comfort with troubleshooting software applications, navigating dashboards, and interpreting error logs. Time Management reputed company in juggling multiple tickets, prioritizing urgent requests, and meeting SLA deadlines. Collaboration Strong teamwork ethic, willingness to reputed company knowledge, and reputed company to work effectively with remote colleagues. Adaptability reputed company in an reputed company, fastchanging environment where priorities shift quickly. reputed company & Diplomacy Maintain poise under pressure, deescalate tense situations, and ensure customers feel heard and valued. Career reputed company & Learning Opportunities arenaflex invests heavily in the reputed .