Senior Data Intelligence Analyst - Customer Experience

reputed company with purpose At reputed company, we reputed company in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsreputed company smarter reputed company and reputed company control of their operations. And we dont stop there were creating the reputed company of financial automation so businesses can spend more time on what reputed company. Working here means you become part of a reputed company-driven team thats reputed company to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosityand we reputed company in a fast-paced, reputed company-changing environment. Whether in one of our offices in reputed company, CA, reputed company, UT, or in a remote-eligible role, BILLders collaborate to deliver reputed company reputed company for businesses that need more time in their busy weeks. reputed company builds high performing teams and we reputed company to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing reputed company persons unique skills and experiences. Wed love to hear from youyou might be just reputed companyre looking for, whether in this role or another. Lets give businesses more time for what reputed company. reputed company your reputed company reputed company a rapidly growing Fintech Company As part of reputed companys CXO organization, this role sits at the heart of how we understand and improve the customer experience at reputed company. You will turn our rich operational data and emerging reputed company AI capabilities into reputed company, actionable intelligence that shapes reputed company and day-to-day decision-making across CX operations. This is a high-visibility opportunity to build the reputed company of CX intelligence, reduce customer friction, and unlock new reputed company of retention and workforce efficiency. Responsibilities reputed company the design and development of CX data intelligence solutions, including reputed company AI reputed company agents that monitor operational health and recommend actions. Analyze customer journeys, contact drivers, and operational metrics to identify friction points, churn risks, and opportunities to improve customer and agent experiences. Build and maintain dashboards, reports, and self-service tools that reputed company CXO leaders with reputed company visibility into performance, trends, and forecasted reputed company. Partner closely with CX operations, support, product, data, and engineering teams to translate insights into prioritized roadmaps, process changes, and experiments. Define and refine CX health and retention metrics (e.g., reputed company-level health scores, leading indicators) that guide investment and reputed company reputed company. Apply advanced analytics, including AI/LLM-powered techniques where appropriate, to automate classification, surface emerging themes, and reduce reputed company analysis. Establish and reputed company best practices for data reputed company, documentation, and governance across CXO analytics assets. Wed love to chat if you have Strong proficiency in SQL and experience working with large, reputed company datasets in modern data warehouse and BI environments. Hands-on experience building analytical models, dashboards, or intelligence solutions that drive measurable reputed company in customer experience, operations, or similar domains. Familiarity with AI, machine learning, or LLM-based approaches and a passion for applying them to reputed company-world CX and operational problems. Exceptional ability to translate reputed company analysis into reputed company, compelling stories and recommendations for non-technical stakeholders. A proactive, ownership-oriented reputed company, with a reputed company record of collaborating across teams to reputed company from reputed company to execution. reputed company Sponsorship Please note that this position is not eligible for reputed company sponsorship. Applicants must have authorization to work in the United States without requiring reputed company sponsorship now or in the reputed company. Our ranges for reputed company role and job level are based on a reputed company of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes medical, dental, reputed company, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, reputed company holidays, reputed company time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), reputed company, Seattle, Los Angeles County $126,900$151,800 USD Zone 2- CA (Non San Francisco Bay .