NOC Head

Jobskey Consultancy is hiring a NOC Lead / NOC Head for a growing ISP. This is a senior role responsible for managing network operations, leading incident response, and ensuring high network availability and performance. Role Overview The NOC Lead will act as the central point of control for network operations, handling critical incidents, managing the NOC team, and ensuring SLA compliance across the network infrastructure. Key Responsibilities Incident & Outage ManagementLead critical incident handling as the primary escalation point for P1 issuesDrive root cause analysis (RCA) and implement preventive measuresCoordinate with vendors and upstream providers for issue resolution Team Leadership & Operations Manage 24/7 NOC operations including shift planning and handoversMentor and train engineers on protocols like BGP, OSPF, and MPLSEnsure adherence to troubleshooting standards and documentation quality Network Monitoring & Performance Monitor network performance and ensure SLA compliance (MTTR)Identify capacity constraints and support bandwidth planningOptimize monitoring tools to improve alert accuracy and efficiency Communication & Reporting Provide timely updates to management and internal stakeholdersPrepare daily network health and performance reportsManage and approve maintenance activities and change requests Requirements 812 years of experience in ISP / telecom network operationsStrong knowledge of networking protocols such as BGP, OSPF, MPLSExperience in handling critical incidents and outage managementProven team management and leadership skillsStrong communication and stakeholder management abilities #JobskeyConsultancy #HiringNow #NOCLead #NOCHead #ISPJobs #NetworkOperations #TelecomJobs #BGP #MPLS #HyderabadJobs .