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About the role
The Moveworks AI Agent Developer is responsible for configuring, enhancing, and supporting AI-driven HR solutions to enable various Human Resources–centric processes. Within the HR Technology team, the AI Agent Developer will partner with the ServiceNow HR Technology Leader and Digital Content/AI Product Manager to support requirements gathering, configure Moveworks, assist with integrations to other HR applications, and deliver solutions aligned with JCI standards.
This role will primarily focus on hands-on configuration and development of enhancements , supporting integrations with other applications (ServiceNow and Workday), and troubleshooting issues related to the Artificial Intelligence (AI) Assistant (Moveworks). This position is a hybrid role based in Pune, India , combining in-office and remote work, and collaborates closely with global HR technology teams. How you will do it • Hands-on configuration and enhancement of the Moveworks AI Assistant / Chatbot • Partner with ServiceNow and Workday technical teams to support and maintain integrations • Analyze chatbot interaction data and assist in updating AI Assistant skills • Configure Moveworks paths and conversations based on defined requirements • Enable and support Moveworks plugins and platform features • Partner with Moveworks support on technical issues and platform-related questions • Support enhancement delivery from concept through deployment, Including Coordination of testing as necessary. • Stay informed about Moveworks updates, new features, and best practices • Document technical configurations, system changes, and enhancement activities • Provide technical support to HR stakeholders and assist with end-user guidance as needed • Assist with unit testing and participate in system and integration testing to ensure solution stability What you will need Required • Bachelor’s degree or equivalent practical experience • 5 years of relevant technical experience • Experience supporting or configuring enterprise SaaS platforms • Basic experience working with integrations and APIs • Experience supporting AI Assistants, chatbots, or similar automation platforms • Strong analytical and problem-solving skills • Basic understanding of HR processes and workflows (e.g., onboarding, offboarding, employee self-service) • Ability to work collaboratively with global teams in a structured environment • Willingness to work in a hybrid model based in Pune, India
Preferred • Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms) • Exposure to ServiceNow and/or Workday integrations • Ability to manage multiple tasks and follow defined development standards • Strong documentation skills and attention to detail • Interest in building deeper expertise in HR technology and AI-driven solutions
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