Quality Analyst I - L&D

As a QA/Manual Testing Specialist in the digital domain, you will be responsible for leveraging internal workflow and reporting capabilities to review and test custom graphic layouts, assets, screens, user experience, and article buttons/hyperlinks for all knowledge updates before publication. Your key responsibilities will include: - Submitting and maintaining BSC reports - Analyzing and categorizing patterns of defects - Helping find resolutions while coaching content specialists on areas of opportunity - Completing regular reviews of content due to expire - Driving reviews and continuous improvement in partnership with subject matter experts and owners To qualify for this role, we are looking for candidates who meet the following criteria: - Graduate or Postgraduate from a recognized university - 5-8 years of experience in QA/manual testing, specifically within the digital domain - 1-3 years in HR operations or related internal operations environment Specialized skills required for this position include: - Demonstrated proficiency in both written and verbal English communication, with technical writing experience being a plus - Strong knowledge of user experience standards and knowledge/content management best practices - Sound knowledge of software testing methodologies and strategies - Proficiency in manual testing for various platforms, including web browsers, windows, and mobile applications - General understanding of HR policies, procedures, processes, and other areas in HR operations Additionally, you should possess the following traits: - Taking personal initiative to foster a performance-driven culture with a strong focus on customer orientation and continuous improvement - Demonstrated ability to work collaboratively and independently as necessary to deliver results - Experience driving operational improvements through disciplined execution As a QA/Manual Testing Specialist in the digital domain, you will be responsible for leveraging internal workflow and reporting capabilities to review and test custom graphic layouts, assets, screens, user experience, and article buttons/hyperlinks for all knowledge updates before publication. Your key responsibilities will include: - Submitting and maintaining BSC reports - Analyzing and categorizing patterns of defects - Helping find resolutions while coaching content specialists on areas of opportunity - Completing regular reviews of content due to expire - Driving reviews and continuous improvement in partnership with subject matter experts and owners To qualify for this role, we are looking for candidates who meet the following criteria: - Graduate or Postgraduate from a recognized university - 5-8 years of experience in QA/manual testing, specifically within the digital domain - 1-3 years in HR operations or related internal operations environment Specialized skills required for this position include: - Demonstrated proficiency in both written and verbal English communication, with technical writing experience being a plus - Strong knowledge of user experience standards and knowledge/content management best practices - Sound knowledge of software testing methodologies and strategies - Proficiency in manual testing for various platforms, including web browsers, windows, and mobile applications - General understanding of HR policies, procedures, processes, and other areas in HR operations Additionally, you should possess the following traits: - Taking personal initiative to foster a performance-driven culture with a strong focus on customer orientation and continuous improvement - Demonstrated ability to work collaboratively and independently as necessary to deliver results - Experience driving operational improvements through disciplined execution