Vice President - Product Manager - Machine Learning & Intelligent Operations

Join JPMorgan Chases Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager and lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences. Job Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey/friction points and feedback across various channels to drive product feature prioritization. - Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance. - Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories. - Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities. - Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. - Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap. - Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings. - Foster a culture of innovation, collaboration, and continuous improvement within the team. Required qualifications, capabilities, and skills: - 6+ years of experience in Technical Product Management, ideally with AI/ML-related products. - Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. - Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes. - Applied experience in a variety of AI and machine learning techniques and technologies. - Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners. - Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning. - Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors. Preferred qualifications, capabilities, and skills: - Experience working in or with customer service operations. - Strong problem-solving skills and the ability to think creatively and strategically. - Experience with cloud-based AI/ML platforms and tools is a plus. Join JPMorgan Chases Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager and lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences. Job Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey/friction points and feedback across various channels to drive product feature prioritization. - Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance. - Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories. - Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities. - Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. - Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap. - Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings. - Foster a culture of innovation, collaboration, and continuous improvement within the team. Required qualifications, capabilities, and skills: - 6+ years of experience in Technical Product Management, ideally with AI/ML-related products. - Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. - Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes. - Applied experience in a variety of AI and machine learning techniques and technologies. - Strong technical acumen: ability to independently manag