Lead Infrastructure Engineer network Operation Sme(subject Matter Expert)

Job Category Infrastructure Engineering As a member of Network Rapid Response SME Subject Matter Expert Team your endless curiosity about technology will help you propel innovation and your career Working in a team of highly motivated people like you you ll work with customers and be accountable for production incidents problems change management internal and external communications lifecycle management and product evolution You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses When you work at JPMorgan Chase Co you re not just working at a global financial institution You re an integral part of one of the world s biggest tech companies In 20 technology centers worldwide our team of 50 000 technologists design build and deploy everything from enterprise technology initiatives to big data and mobile solutions as well as innovations in electronic payments cybersecurity machine learning and cloud development Our 10B annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry At JPMorgan Chase Co we value the unique skills of every employee and we re building a technology organization that thrives on diversity We encourage professional growth and career development and offer competitive benefits and compensation If you re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world we want to meet you It s time to take your career to the next level and we can help Apply today About Us J P Morgan is a global leader in financial services providing strategic advice and products to the world s most prominent corporations governments wealthy individuals and institutional investors Our first-class business in a first-class way approach to serving clients drives everything we do We strive to build trusted long-term partnerships to help our clients achieve their business objectives We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law In accordance with applicable law we make reasonable accommodations for applicants and employees religious practices and beliefs as well as any mental health or physical disability needs About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do Together you ll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions You ll work in a reliable resilient and secure operating setting where you-and the products you deliver-will thrive High Risk Roles HRR are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1 sensitive cybersecurity and technology functions they perform within systems or 2 information they receive regarding sensitive cybersecurity or technology matters Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks as allowed by law The enhanced screening will need to be successfully completed prior to commencing employment or assignment This role requires a wide variety of strengths and capabilities including Description Primary point of contact to support incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution Support administrative functions required to deliver infrastructure inclusive of planning tracking ordering reporting and consumption Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support Act as primary customer interface for day to day issues and queries Leadership skills emerging in management Example Team Leader Accountable for incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities Responsible for development of organizational functional goals priorities and service objectives aligning with the overall GTI strategy Primary Responsibilities Potential to participate in Team Talent evaluation Plan track and manage the proper use of technology infrastructure to Job