Product Manager - Customer Onboarding and AI-Driven Solutions

As a Product Manager - Customer Onboarding (Agentic AI Specialist) at our company, your role is crucial in shaping the future of product innovation. You will be responsible for delivering customer-centric solutions that drive value, enable successful launches, and improve client outcomes. Your main focus will be on leading the development of new offers, shopping and account opening capabilities in the Consumer Banking team. Acting as the voice of the customer, you will define strategy, drive execution, and deliver scalable, resilient solutions in partnership with cross-functional teams. Your expertise will be key in driving the adoption of AI capabilities across the product, including prompt-building best practices and automation of workflows using Agent Builder to enhance efficiency, controls, and customer outcomes. Key Responsibilities: - Define and execute product strategy aligned to customer needs and business priorities - Lead discovery, user research, and market analysis to inform roadmap and solution design - Own and prioritize the product backlog to maximize value delivery and strategic alignment - Translate strategy into clear requirements, epics, and user stories for development teams - Drive end-to-end product lifecycle execution (planning, delivery, launch, optimization) - Establish and track KPIs across cost, functionality, risk, reliability, and customer outcomes - Drive adoption of enterprise-authorized AI capabilities to improve productivity and decision quality - Identify high-impact AI use cases, define success metrics, and align stakeholders on adoption - Design and automate workflows using Agentic AI (or similar tools), including orchestration, guardrails, monitoring, and exception handling - Establish standards for AI-enabled workflows ensuring traceability, auditability, and alignment with security and resiliency expectations - Develop and maintain prompt standards (patterns, evaluation, versioning, reuse) to ensure safe and consistent usage - Partner with Engineering, Data, Controls, and Operations to deliver scalable, compliant, and high-quality solutions Qualifications Required: - 5+ years of experience in product management or related domain - Advanced knowledge of product development lifecycle, design, and data analytics - Proven ability to lead product lifecycle activities including discovery, strategy, and delivery - Strong customer-centric mindset with ability to translate insights into product outcomes - Strong prompt engineering capability (design, testing, evaluation, documentation) with experience in professional tools like Claude, Copilot, others - Experience designing automated workflows using Agent Builder or similar orchestration tools - Experience applying AI capabilities to define use cases, workflows, and success metrics - Familiarity with AI product practices - Experience working in Agile environments and breaking down complex problems into deliverable components - Demonstrated ability to collaborate with stakeholders and influence decision-making - Experience in product delivery, deployment, and change readiness - Ability to evaluate AI-assisted outputs and ensure alignment with security, resiliency, and governance expectations The company, JPMorganChase, is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and corporate clients globally. With a history spanning over 200 years, the company is a leader in various financial services sectors. JPMorganChase values diversity and inclusion, making it an equal opportunity employer that does not discriminate based on any protected attribute. The company also provides accommodations for applicants' and employees' needs related to religious practices, beliefs, mental health, physical disabilities, and other protected attributes. As a Product Manager - Customer Onboarding (Agentic AI Specialist) at our company, your role is crucial in shaping the future of product innovation. You will be responsible for delivering customer-centric solutions that drive value, enable successful launches, and improve client outcomes. Your main focus will be on leading the development of new offers, shopping and account opening capabilities in the Consumer Banking team. Acting as the voice of the customer, you will define strategy, drive execution, and deliver scalable, resilient solutions in partnership with cross-functional teams. Your expertise will be key in driving the adoption of AI capabilities across the product, including prompt-building best practices and automation of workflows using Agent Builder to enhance efficiency, controls, and customer outcomes. Key Responsibilities: - Define and execute product strategy aligned to customer needs and business priorities - Lead discovery, user research, and market analysis to inform roadmap and solution design - Own and prioritize the product backlog to maximize value delivery and strategic alignment - Tra