Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Acts as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment. Enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands. Recommends solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures. Recommends system changes to reduce required manual intervention in either monitoring or managing system performance/availability. Develops and maintain strong relationships with Application Development and DevOps Leadership Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Domain & Tools Experience: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys. Strong Knowledge on UNIX, SQL, Knowledge on SQL Database, Oracle and Cockroach DB. Python, Shell scripting, Experience using Copilot Design and Use Monitoring Dashboards for day to day Support Knowledge and know how on how to measure, setup and maintain SLO, SLI and other SRE standards. Generate Service KPIs, reports on service stability and performance. Liaise with Dev and QA teams for release management. Run incident calls for client outages. Incident Management and Tracking. Participate in Change Management calls. Engage with OPS and client support teams on user query resolutions Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace Preferred qualifications, capabilities, and skills Expertise in Excel, Macro and Powerpoint will be an advantage Working understanding of public cloud