Technology Support III - Merchant Services

Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support III team member in Merchant Services, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

Monitor production environments for anomalies and address issues utilizing standard observability tools

Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

Improve operational stability and availability through participation in incident and change management

Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Proficiency and hands-on expertise with systems such as Stratus and/or Tandem is required

Proficiency with one or more cloud platforms (AWS, Azure, or Google Cloud).

Hands-on experience with batch scheduling tools (e.g., Autosys, Control-M).

Hands-on experience in monitoring tools (e.g., Geneos, Netcool) and log analytics tools (e.g., Splunk, OpenSearch) is required.

Hands-on experience with databases such as SQL or Oracle (or comparable RDBMS).

Excellent verbal and written communication skills with strong interpersonal abilities.

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Experience in observability and monitoring tools and techniques

Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Unix/Linux and/Python)

• Ability to multitask in fast‑paced environments; end‑customer handling

• Knowledge or experience in retail payments (cards, loans, digital, e-commerce)