User Experience Design Vice President - Manager

As an Experience Design Vice President in Operations - Servicing, you will shape the future of user experience through strategic design initiatives that blend business needs and user insights. Your deep knowledge of design and research practices will be leveraged to lead important initiatives and develop innovative solutions aligning with business requirements and user needs. Collaborate with cross-functional teams, guide junior designers, and foster inclusivity and accessibility culture to enhance customer experience. - Develop and execute design/research strategies for complex projects aligning with business objectives and user needs - Design service flows, product features, wireframes, and prototype interactions for key touchpoints within a specific domain - Role-model inclusive design practices, mentor junior designers, and foster diversity and inclusion culture - Integrate user experience design into product development processes with cross-functional teams for customer-centric solutions - Utilize market trends, user research feedback, and data insights to inform design decisions and optimize user experiences across platforms and channels Qualifications: - 10+ years of experience in user experience design or similar roles - 3+ years of experience managing a team of UX professionals - Ability to create visual representations of user journeys, wireframes, and prototypes - Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions - Develop experiences exceeding initial product proposals, creating innovation strategies and 'north star' representations for customer-centric decisions - Technical literacy including an understanding of client-side technologies, APIs, microservices, and their impact on user experience Preferred Skills: - Experience using AI tools to create products and experiences JPMorganChase, a leading financial institution, offers innovative financial solutions to millions of consumers, small businesses, and corporate clients. The company values diversity and inclusion, providing equal opportunities without discrimination based on any protected attribute. The Consumer & Community Banking division at Chase leads in various financial services, focusing on customer satisfaction and digital solutions. The Digital team is committed to creating industry-leading products that enable customers to access and manage their financial data securely and conveniently. As an Experience Design Vice President in Operations - Servicing, you will shape the future of user experience through strategic design initiatives that blend business needs and user insights. Your deep knowledge of design and research practices will be leveraged to lead important initiatives and develop innovative solutions aligning with business requirements and user needs. Collaborate with cross-functional teams, guide junior designers, and foster inclusivity and accessibility culture to enhance customer experience. - Develop and execute design/research strategies for complex projects aligning with business objectives and user needs - Design service flows, product features, wireframes, and prototype interactions for key touchpoints within a specific domain - Role-model inclusive design practices, mentor junior designers, and foster diversity and inclusion culture - Integrate user experience design into product development processes with cross-functional teams for customer-centric solutions - Utilize market trends, user research feedback, and data insights to inform design decisions and optimize user experiences across platforms and channels Qualifications: - 10+ years of experience in user experience design or similar roles - 3+ years of experience managing a team of UX professionals - Ability to create visual representations of user journeys, wireframes, and prototypes - Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions - Develop experiences exceeding initial product proposals, creating innovation strategies and 'north star' representations for customer-centric decisions - Technical literacy including an understanding of client-side technologies, APIs, microservices, and their impact on user experience Preferred Skills: - Experience using AI tools to create products and experiences JPMorganChase, a leading financial institution, offers innovative financial solutions to millions of consumers, small businesses, and corporate clients. The company values diversity and inclusion, providing equal opportunities without discrimination based on any protected attribute. The Consumer & Community Banking division at Chase leads in various financial services, focusing on customer satisfaction and digital solutions. The Digital team is committed to creating industry-leading products that enable customers to access and manage their financial data securely and conveniently.