Vice President - Product Manager, Machine Learning and Intelligent Operations

As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. Your primary focus will be on defining and executing the strategy for cutting-edge machine learning products to enhance service experiences for millions of customers. Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey and feedback to prioritize product features that enhance customer experiences. - Lead agile product teams comprising product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features while driving the research, definition, and development of new features to advance the product roadmap. - Maximize product value through backlog creation, management, and prioritization of epics and user stories. - Collaborate with user research, business/operations teams, and other stakeholders to analyze and ideate customer experience improvements. - Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. - Ensure readiness to deliver on the product roadmap by collaborating with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams. - Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning to improve product offerings continuously. - Cultivate a culture of innovation, collaboration, and continuous improvement within the team. Qualifications Required: - 6+ years of experience in Technical Product Management, preferably with AI/ML-related products. - Proven track record of leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. - Applied experience in various AI and machine learning techniques and technologies. - Strong technical acumen to manage complex relationships with internal technology partners. - Ability to leverage data, analytics, and customer insights for comprehensive strategy planning. - Excellent communication skills to interact effectively with senior leaders, key stakeholders, employees, and third-party vendors. This role offers you the opportunity to drive innovation and make a significant impact on customer service operations through your strategic decision-making, problem-solving skills, and creative thinking. Experience with cloud-based AI/ML platforms and tools would be an added advantage. As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. Your primary focus will be on defining and executing the strategy for cutting-edge machine learning products to enhance service experiences for millions of customers. Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey and feedback to prioritize product features that enhance customer experiences. - Lead agile product teams comprising product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features while driving the research, definition, and development of new features to advance the product roadmap. - Maximize product value through backlog creation, management, and prioritization of epics and user stories. - Collaborate with user research, business/operations teams, and other stakeholders to analyze and ideate customer experience improvements. - Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. - Ensure readiness to deliver on the product roadmap by collaborating with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams. - Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning to improve product offerings continuously. - Cultivate a culture of innovation, collaboration, and continuous improvement within the team. Qualifications Required: - 6+ years of experience in Technical Product Management, preferably with AI/ML-related products. - Proven track record of leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. - Applied experience in various AI and machine learning techniques and technologies. - Strong technical acumen to manage complex relationships with internal technology partners. - Ability to leverage data, analytics, and customer insights for comprehensive strategy planning. - Excellent communication skills to interact effectively with senior leaders, key stakeholders, employees, and third-party vendors. This rol