Vice President - Product Manager - Machine Learning & Intelligent Operations

As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will have the opportunity to lead the transformation of customer service and personalization through innovative AI and machine learning solutions. You will be an integral part of a dynamic team focused on enhancing both customer and employee experiences. Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey and feedback across various channels to inform product feature prioritization. - Lead agile product teams consisting of product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features and drive the research, definition, and development of new features to advance the product roadmap. - Maximize product value through backlog creation, management, and prioritization of epics and user stories. - Collaborate with user research and business/operations teams to analyze customer experience and ideate improvement opportunities. - Prioritize strategies to enhance self-service utilization and reduce customer contact volume. - Work with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams to ensure product readiness. - Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning. - Cultivate a culture of innovation, collaboration, and continuous improvement within the team. Qualifications Required: - 6+ years of experience in Technical Product Management, preferably with AI/ML-related products. - Demonstrated leadership experience in multi-disciplinary teams within a large, matrixed organization and fast-paced agile development environment. - Proven ability to make strategic decisions and challenge the status quo to drive desired outcomes. - Applied knowledge of various AI and machine learning techniques and technologies. - Strong technical acumen to manage complex relationships with internal technology partners. - Proficiency in leveraging data, analytics, and customer insights for comprehensive strategy planning. - Excellent communication skills to engage with senior leaders, stakeholders, employees, and vendors. This role would particularly benefit from candidates who have experience working in or with customer service operations, possess strong problem-solving abilities, think creatively and strategically, and have familiarity with cloud-based AI/ML platforms and tools. As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will have the opportunity to lead the transformation of customer service and personalization through innovative AI and machine learning solutions. You will be an integral part of a dynamic team focused on enhancing both customer and employee experiences. Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey and feedback across various channels to inform product feature prioritization. - Lead agile product teams consisting of product managers, data scientists, machine learning engineers, and data analytics members. - Manage existing product features and drive the research, definition, and development of new features to advance the product roadmap. - Maximize product value through backlog creation, management, and prioritization of epics and user stories. - Collaborate with user research and business/operations teams to analyze customer experience and ideate improvement opportunities. - Prioritize strategies to enhance self-service utilization and reduce customer contact volume. - Work with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams to ensure product readiness. - Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning. - Cultivate a culture of innovation, collaboration, and continuous improvement within the team. Qualifications Required: - 6+ years of experience in Technical Product Management, preferably with AI/ML-related products. - Demonstrated leadership experience in multi-disciplinary teams within a large, matrixed organization and fast-paced agile development environment. - Proven ability to make strategic decisions and challenge the status quo to drive desired outcomes. - Applied knowledge of various AI and machine learning techniques and technologies. - Strong technical acumen to manage complex relationships with internal technology partners. - Proficiency in leveraging data, analytics, and customer insights for comprehensive strategy planning. - Excellent communication skills to engage with senior leaders, stakeholders, employees, and vendors. This role would particularly benefit from candidates who have experience working in or with customer service operations, possess strong problem-so