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Job Title Application Support Engineer Automation & Infrastructure Summary We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions. The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible . This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort. Responsibilities - Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management - Develop and enhance Ansible-based automation for provisioning, configuration, and operational support - Contribute to establishing standards for automation and infrastructure management across supported platforms - Build and maintain automation processes for installation, configuration, and patching of third-party software - Support application lifecycle management, including maintaining systems aligned with N1 patching standards - Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems - Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments - Partner with engineering teams to implement repeatable, low-maintenance deployment solutions - Document deployment, patching, and operational procedures - Monitor application health and contribute to improving stability and performance - Support disaster recovery planning and execution activities - Collaborate with Cloud Engineering, Security, and Operations teams - Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes Required Qualifications - 4+ years of experience in Application Support, Systems Administration, or similar role - Hands-on experience with automation or configuration management tools (Ansible preferred) - Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar - Experience supporting enterprise or third-party applications in production environments - Experience with application patching, upgrades, and lifecycle management, including maintaining systems at N1 - Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflows - Hands-on experience supporting applications in AWS-based cloud environments , including core infrastructure services - Knowledge of Incident, Problem, and Change Management practices (ITIL) - Robust troubleshooting and problem-solving skills Preferred Qualifications - Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, Qlik - Experience using Ansible in production environments - Experience building or maintaining Ansible playbooks, roles, or reusable automation workflows - Experience working with middleware, integration layers, or distributed systems - Exposure to CI/CD pipelines and DevOps practices - Experience with monitoring tools (Splunk, Dynatrace, CloudWatch) - Experience with ServiceNow or similar ITSM tools Education - Bachelors degree in Computer Science, IT, or related field (or equivalent experience) .
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