Support Technician - Hotel IT Infrastructure

What role you will play in team: You will provide first and second-level support for all IT equipment and services at our hotel. Your technical expertise and customer service skills are critical to ensuring guest satisfaction.What you will do: You'll troubleshoot technical issues, install and maintain software, and provide technical support to hotel staff and guests.Key responsibility:Provide technical support to hotel staff and guests.Troubleshoot IT issues and resolve problems quickly and efficiently.Install and maintain software and hardware.Maintain accurate records of IT incidents and resolutions.Ensure the security and integrity of IT systems.Work with vendors to resolve hardware and software issues.Maintain a high level of customer satisfaction.Required Qualification and Skills:Bachelor's degree in Computer Science or a related field.Experience in IT support and troubleshooting.Excellent customer service skills.Strong problem-solving skills.Knowledge of network and security concepts.Experience with various operating systems (Windows, macOS).Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.A dynamic and rewarding work environment.Health insurance and other employee benefits.A Day in the Life: A typical day involves answering support requests, troubleshooting technical issues, installing software updates, and ensuring the smooth operation of our hotel's IT infrastructure. What role you will play in team: You will provide first and second-level support for all IT equipment and services at our hotel. Your technical expertise and customer service skills are critical to ensuring guest satisfaction.What you will do: You'll troubleshoot technical issues, install and maintain software, and provide technical support to hotel staff and guests.Key responsibility:Provide technical support to hotel staff and guests.Troubleshoot IT issues and resolve problems quickly and efficiently.Install and maintain software and hardware.Maintain accurate records of IT incidents and resolutions.Ensure the security and integrity of IT systems.Work with vendors to resolve hardware and software issues.Maintain a high level of customer satisfaction.Required Qualification and Skills:Bachelor's degree in Computer Science or a related field.Experience in IT support and troubleshooting.Excellent customer service skills.Strong problem-solving skills.Knowledge of network and security concepts.Experience with various operating systems (Windows, macOS).Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.A dynamic and rewarding work environment.Health insurance and other employee benefits.A Day in the Life: A typical day involves answering support requests, troubleshooting technical issues, installing software updates, and ensuring the smooth operation of our hotel's IT infrastructure.