Support Executive

As a Support Executive at Jupsoft, your role involves being the first point of contact for clients, ensuring a seamless experience with our ERP, CRM, and LMS products. You will need to possess exceptional communication skills, problem-solving abilities, and prioritize customer satisfaction. Your key responsibilities will include: - Handling customer queries through various channels such as phone, email, chat, or ticketing system. - Providing timely solutions for user-level issues like login problems, permissions, password resets, and navigation support. - Logging, tracking, and closing tickets while adhering to SLA compliance. - Escalating complex issues to higher-level support when necessary. - Maintaining accurate documentation of problems and their resolutions. - Assisting clients in effectively utilizing ERP/CRM/LMS modules. - Sharing product updates, FAQs, and knowledge base content with clients. - Providing feedback on recurring issues to enhance product quality and support processes. To excel in this role, you should meet the following requirements: - Proficiency in English, both written and spoken. - Willingness to travel. - Strong interpersonal and communication skills. - Ability to handle client tickets with patience and empathy. - Customer-first attitude with a focus on satisfaction. - Analytical and problem-solving capabilities. - Exposure to School ERP/CRM/LMS is advantageous. - Minimum 1 year of customer support experience. This full-time position requires you to work on-site and involves a 50% travel commitment. As a Support Executive at Jupsoft, your role involves being the first point of contact for clients, ensuring a seamless experience with our ERP, CRM, and LMS products. You will need to possess exceptional communication skills, problem-solving abilities, and prioritize customer satisfaction. Your key responsibilities will include: - Handling customer queries through various channels such as phone, email, chat, or ticketing system. - Providing timely solutions for user-level issues like login problems, permissions, password resets, and navigation support. - Logging, tracking, and closing tickets while adhering to SLA compliance. - Escalating complex issues to higher-level support when necessary. - Maintaining accurate documentation of problems and their resolutions. - Assisting clients in effectively utilizing ERP/CRM/LMS modules. - Sharing product updates, FAQs, and knowledge base content with clients. - Providing feedback on recurring issues to enhance product quality and support processes. To excel in this role, you should meet the following requirements: - Proficiency in English, both written and spoken. - Willingness to travel. - Strong interpersonal and communication skills. - Ability to handle client tickets with patience and empathy. - Customer-first attitude with a focus on satisfaction. - Analytical and problem-solving capabilities. - Exposure to School ERP/CRM/LMS is advantageous. - Minimum 1 year of customer support experience. This full-time position requires you to work on-site and involves a 50% travel commitment.