Source description
About the role
Own end‑to‑end LAN/WAN/SD‑WAN, routing, switching, wireless, internet circuits, and cloud connectivity
Design and enforce segmentation standards across POS (retail), corporate IT, GP (operational technology), and Security networks
Own firewall platforms, remote access, and inter‑site connectivity
Establish, maintain, and improve observability: logging, telemetry, availability service level objectives, capacity plans, and lifecycle roadmap
Partner and provide guidance as needed related to enterprise identity and core services (Active Directory/Azure AD, DNS/DHCP/IPAM, PKI)
Ensure hardening (reduce vulnerabilities), patching, backup/DR and periodic recovery testing for IT‑managed systems
Create, execute and maintain SOPs and maintenance windows with security and business alignment
Enable and consume cybersecurity monitoring across network and infrastructure; drive incident response for IT systems
Enforce least‑privilege network design, access controls, and vulnerability remediation SLAs
Support SOX/NIST-aligned controls and audit readiness for IT infrastructure
Serve as Incident Commander for Priority events; deliver RCAs/RCRs and corrective actions
Harden against material impacts to Security and Operations platforms through tested SOPs and coordination (DR / BCP)
Own day‑to‑day management of the external Network/Telecom providers and the Helpdesk/MSP
Define and enforce SLAs (availability, response/restore, first‑contact resolution, customer satisfaction)
Direct vendor resourcing, queues, and dispatch; approve major changes and maintenance plans
Conduct continuous‑improvement plans; drive cost, quality, and reliability outcome
Coordinate with Security Systems on connectivity for NVR and access control without changing Security‑owned configurations
Partner with Retail, Grow Ops, and Compliance to onboard operational technology systems to the network safely and consistently
Partner with Security to engage Facilities/Construction early to ensure power, racks, cabling, and circuits meet standards for new and changing sites
Other duties as assigned
KEY INTERFACES
Security Systems, Retail Operations, Grow Operations, Compliance, Facilities, Construction, Finance/Procurement, Third‑Party MSPs/Integrators