Source description
About the role
- Handling customer queries via Phone calls, emails. 2. Understanding the customer queries and resolving it on timely manner. 3. Maintaing the daily records of customer queries & complaints & their status in the CRM software on daily basis. 4. Providing training to customers related to our software products as and when required. 5. Taking the customer feedback and updating the records of the same. 6. Visiting to Client /Customer sites as and when required to solve the queries or Training purpose. 7.Updating to the respective authority in case of any contingencies or any other emergencies on regular basis. Qualification Any Graduate Or Diploma / Degree or Diploma in Engineering will be preferred Technical Skills Basic computer knowledge / MS Office / MS CIT Or any other Computer Course Experience Details 6 months to 1 year into Technical support preferred Key Skills Required Anaytical skills, problem solving skills, Good Communication skills (Written / Verbal) , Time Management, Multi tasking ,attention to details, customer focus, Client coordination, Workload management
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