Business Analyst - Surat

We have urgent opening for Business Analyst Location - Surat Job Title Senior Business Analyst 1 Location Surat Department Business Strategy Work Experience 12 years Type of position Growth Replacement Full-time Part-time Vendor Resource Trainee Other Role Description We are seeking an accomplished and strategic Senior Business Analyst with 12 years of experience to lead business analysis initiatives across operations retail e-commerce and IT systems This role involves engaging with senior leadership identifying business needs analyzing processes and delivering actionable insights to support large-scale transformation projects The ideal candidate will have proven expertise in retail or jewellery industry processes ERP e-commerce integration and business intelligence with strong stakeholder management skills Key Responsibilities Strategic Analysis Planning Partner with leadership to identify business challenges opportunities and growth areas Translate strategic objectives into structured requirements and business cases Conduct feasibility studies and ROI analysis for new projects and system implementations Process Improvement Optimization Analyze and document workflows across retail supply chain merchandising and e-commerce Recommend improvements for efficiency cost reduction and profitability Lead process re-engineering initiatives aligned with organizational goals Technology ERP E-commerce Integration Define business requirements for ERP CRM and e-commerce platforms Collaborate with IT teams to ensure successful system enhancements and integrations Evaluate emerging technologies to support business transformation Data Analysis Insights Gather validate and analyze business data to provide actionable insights Develop dashboards and reports for leadership decision-making Monitor KPIs across departments and recommend corrective actions pg 2 Stakeholder Engagement Leadership Work closely with cross-functional teams including Operations Finance Sales HR and IT Serve as a bridge between technical teams and business stakeholders Mentor and guide junior analysts to build organizational analytical capabilities Change Management Governance Support change initiatives by preparing impact assessments and transition plans Establish governance frameworks for requirement gathering approval and delivery Ensure projects are aligned with compliance and internal audit requirements Attributes of the Ideal Candidate Key Attributes 12 years of progressive experience in business analysis preferably in retail jewellery Solid expertise in ERP systems Synergic SAP Oracle Microsoft Dynamics and ecommerce platforms Deep understanding of retail and supply chain operations Excellent analytical problem-solving and strategic thinking skills Strong communication and stakeholder management skills at CXO level Mindset Culture Fit Detail-oriented and process-driven Analytical innovative and customer-focused Comfortable working in a fast-paced retail e-commerce environment Qualifications and Education Requirements Bachelor s or Master s degree in Business Administration E-commerce Marketing or related field Certifications in E-commerce Catalog Management or Digital Merchandising preferred .