Support Services Professional

Kannappa Memorial Hospital is looking for Support Services Professional to join our dynamic team and embark on a rewarding career journey Provide technical and customer support to resolve issues and ensure user satisfaction. Monitor support channels and respond to inquiries promptly and professionally. Troubleshoot and diagnose hardware, software, and network problems. Document support activities and maintain accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex issues. Develop and update support documentation and knowledge base articles. Conduct user training sessions to improve customer proficiency and reduce support requests.