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Full-Time All Postions Bellandur, Bengaluru 10 AM to 6 PM Joining: Immidiate Job Description We are seeking an innovative AI Expert to revolutionize our call center operations through cutting-edge artificial intelligence solutions. In this role, you will design, implement, and optimize AI-driven tools to enhance customer experience, automate workflows, and improve operational efficiency. This position is ideal for a tech-savvy professional passionate about leveraging AI to solve real-world challenges in customer service. Requirements - Education: Bachelors/masters in computer science, AI, Data Science, or related field. Experience: 1+ years in AI/ML development, preferably in customer service or BPO environments. Hands-on experience with chatbot platforms (e.g., Dialog flow, IBM Watson) and speech analytics tools. Technical Skills: Proficiency in Python/R, TensorFlow/PyTorch, and NLP libraries . Experience with cloud platforms and APIs. Familiarity with call center software . Soft Skills:Strong problem-solving and analytical mindset.Ability to translate business needs into technical solutions.Excellent communication to collaborate with non-technical stakeholders. Good to Have Certifications in AI/ML (e.g., AWS Certified ML Specialist, Google AI Certification).Knowledge of generative AI (e.g., GPT-4) for customer interaction simulations.Experience with real-time analytics dashboards (Power BI, Tableau). Responsibilities - Develop AI Strategies: Design and deploy AI solutions (e.g., chatbots, voice bots, sentiment analysis tools) to streamline call center operations. Integrate NLP & Machine Learning: Build and refine natural language processing (NLP) models for call routing, intent recognition, and real-time customer interaction analysis.Automate Processes: Implement AI-powered tools for automated ticket resolution, predictive analytics, and self-service options. Data-Driven Insights: Analyze customer interaction data to identify trends, reduce handle time, and improve satisfaction metrics (CSAT, NPS).Collaborate with Teams: Partner with IT, customer service, and data teams to integrate AI tools into existing systems (e.g., CRM, IVR).Monitor & Optimize: Continuously test and refine AI models for accuracy, scalability, and compliance with data privacy standards (GDPR, CCPA).Stay Ahead of Trends: Research emerging AI/ML technologies (e.g., generative AI, speech recognition) and propose actionable upgrades. What We Offer - Opportunity to shape AI-driven customer experiences in a high-impact role. Competitive salary + performance bonuses.Flexible work environment with remote/hybrid options.Access to advanced tools, training, and global AI communities.Career growth into leadership roles (AI Architect, Head of Automation). If you believe you are the right fit for this position, please complete the application form. Full-Time All Postions Bellandur, Bengaluru 10 AM to 6 PM Joining: Immidiate Job Description We are seeking an innovative AI Expert to revolutionize our call center operations through cutting-edge artificial intelligence solutions. In this role, you will design, implement, and optimize AI-driven tools to enhance customer experience, automate workflows, and improve operational efficiency. This position is ideal for a tech-savvy professional passionate about leveraging AI to solve real-world challenges in customer service. Requirements - Education: Bachelors/masters in computer science, AI, Data Science, or related field. Experience: 1+ years in AI/ML development, preferably in customer service or BPO environments. Hands-on experience with chatbot platforms (e.g., Dialog flow, IBM Watson) and speech analytics tools. Technical Skills: Proficiency in Python/R, TensorFlow/PyTorch, and NLP libraries . Experience with cloud platforms and APIs. Familiarity with call center software . Soft Skills:Strong problem-solving and analytical mindset.Ability to translate business needs into technical solutions.Excellent communication to collaborate with non-technical stakeholders. Good to Have Certifications in AI/ML (e.g., AWS Certified ML Specialist, Google AI Certification).Knowledge of generative AI (e.g., GPT-4) for customer interaction simulations.Experience with real-time analytics dashboards (Power BI, Tableau). Responsibilities - Develop AI Strategies: Design and deploy AI solutions (e.g., chatbots, voice bots, sentiment analysis tools) to streamline call center operations. Integrate NLP & Machine Learning: Build and refine natural language processing (NLP) models for call routing, intent recognition, and real-time customer interaction analysis.Automate Processes: Implement AI-powered tools for automated ticket resolution, predictive analytics, and self-service options. Data-Driven Insights: Analyze customer interaction data to identify trends, reduce handle time, and improve satisfaction metrics (CSAT, NPS).Collaborate with Teams: Partner with IT, customer service, and data