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Job Title: ITIL/ITSM process Project Program Management Advisor Location: Across NTT India office location Experience: 6+years Budget: 16LPA Client: NTT Data Description: Must have- Data Center and Cloud Operations Six Sigma and ITIL v4 Automation and agentic AI Responsibility and ownership of Service Delivery improvement programs across our Data Center Service lines for Accounts YoY efficiency Deliver data-driven thought leadership and creativity for operational improvement. Evaluate Automation deployment to determine higher adoption and drive improving automation capability and efficiency. Work on complex problems to track and drive actions across cross-functional teams. Analyzes the Service Level achievements compared to SLAs. Apply statistical data analysis data mining techniques to establish a baseline and find the gaps/opportunities in delivery transformation. Driving the efficiency and effectiveness of the ITSM processes by leveraging Data generated from various sources of Enterprise IT Systems Monitoring tools. Identification and Implementation of Automation within IT Infrastructure Managed Services Six Sigma/LEAN based approach management of all on-going improvement initiatives as well as controlling and reporting on sustaining initiatives. Proactively identify and own the execution of Improvement prospects in conjunction with customer s Business Strategy Innovation Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
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