AMEA GBS Operational Excellence Lead

Role Purpose The Global Business Services (GBS) Continuous Improvement lead is responsible for delivering on efficiency and productivity targets for GBS process areas and providing a path to value through various initiatives with a heavy focus on digital solutions and automation. Given that Kellanova GBS operates in a matrix model with strategic third-party partner teams, a big part of the work for the CI team requires proven experience working with extended o/s or offshored teams, with an ability to influence change without authority. The Continuous Improvement Lead will facilitate ideation sessions, apply Kellanova Work Systems principles of value stream mapping and lean six sigma to drive standard ways of working in the process. This role will be responsible for process catalogs, process mapping, governance of desktop procedures, and is the primary gatekeeper of standard ways of working within GBS, including via a standard governance cadence with third party ops teams. This role will work closely with various stakeholders, including senior management, operations, and business partners, to identify and prioritize the opportunities and challenges, and propose and implement effective solutions. This role will follow standard ways of working to monitor and evaluate the results and impact of initiatives and share best practices and lessons learned. Working Relationships Reports to: Head of Continuous Improvement & Digital / Regional GBS Partner Management team AMEA Individual contributor with a heavy influence skillset within the organization and a high level of interaction with key GBS leaders Indirectly supports regional ops and global process teams. Peer Relationships: Regoinal Ops delivery leads, Partner Service delivery leads, Sr Manager Finance, Director Transformation, Director Project/Change Management, Digital teams, IT, and Operations Leaders within the Process area Global partners: GBS Global Leadership team including Global Process Owners and Regional Delivery Partners, Finance and Budget team, process transformation teams, and IT. Stakeholders: Partners at all levels across the globe, primarily within the GBS function to improve operations, Internal Controls, IT This position requires some travel and working extended and irregular hours. Travel may typically be required once a quarter Dimensions Standard ways of working and governance discipline across GBS operations Responsible for delivering digital solutions for GBS and driving automation, process intelligence, and analytics through organization Own the platform architecture for GBS digital capabilities in process intelligence, automation and analytics to set GBS up for future growth and maturity across technologies Governance of technology budget, roadmap, and metrics/measurement of digital tools in collaboration with operational results and future value stream identification Digital kreators through GBS to make digital ways of working a part of our DNA & designing a coaching program to educate analysts on digital opportunities and personal growth Delivering on CI and/or digital projects and initiatives & executing change management to ensure success Having a global, external focus for GBS and challenging the organization to deliver value, while benchmarking against peers and industry enablers Engage GBS leaders in the future of digital & educate on future opportunities through stakeholder engagement A Taste Of What You'll Be Doing Act as intermediary between GBS Delivery teams & BUs to oversee operational governance and feedback loops, and also be the custodian of the regional GBS reporting and deliverables calendar/ cadence Identify and deliver CI / productivity opportunities across GBS processes, with inputs from operations team, Global CI initiatives and/ or business stakeholders Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams Own and lead ideation sessions to expand organization solutioning from an automation perspective, including actioning on ideas and realizing value from solution Develop and execute governance and best practices for Kellanova Work Systems standard ways of working, including desktop procedures, process maps, taxonomy activities, process catalogs, SIPOCs, and Project Submission Portal value realization activities Govern continuous improvement processes within the worksteam and engage operational teams in best practices Deliver value realization/efficiencies for the organization on a monthly basis to cumulate into productivity for GBS Act as coach for continuous improvement with operation teams and GBS leaders to build capability in value realization across GBS Collaborate with internal and external stakeholders, including business leaders, IT teams, vendors, and partners, to deliver efficient solutions that meet the needs of GBS and its stakeholders Stay abreast of the latest trends and developments in process area Ro