Source description
About the role
The Kenko Revolution AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100. But fitness business owners are strugglingmarketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that. We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagementgetting more reviews, converting leads, and retaining members. By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortlessjust like Shopify did for e-commerce. Our mission To power 100,000 fitness & wellness businesses worldwide. Responsibilities Develop and maintain deep expertise in Kenkos product offerings, including features, functionality, and capabilities. Lead data migration efforts for customers transitioning from other systems ensuring data is accurately understood, mapped, and securely migrated into Kenko. Identify inconsistencies, flag anomalies, and proactively fix data issues to maintain high data integrity. Run and manage basic modifications to Python scripts used in implementation workflows. Drive and contribute to migration automation initiatives to improve customer onboarding speed and experience. Leverage AI tools and automation to streamline repetitive tasks and improve accuracy. Oversee the submission and updates of client-branded apps to the App Store and Google Play. Ensure all app assets meet platform guidelines and ensure timely resolutions for any rejections or delays. Create and maintain product documentation such as user guides, FAQs, and knowledge base articles to support both customers and internal teams. Contribute to the development of training materials, including videos and step-by-step guides, to support effective product onboarding and usage. Identify process gaps and suggest improvements to increase efficiency and scalability. Requirements Minimum 1 - 2 years SaaS experience Excellent communication skills both oral and written Data-driven mindset and excellent analytical skills is a must Excel proficiency is a must Basic knowledge of Python is preferred Demonstrated Data / Analytics experience Being technically adept, and the ability to pick up and learn new products, tools, and technology Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems. Ability to act in a responsive and sensitive manner to all customer inquiries Great phone, chat, and email etiquette Willing and available to work in US time zone Team player to collaborate with the Sales and CSM team Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap. Website - https://www.bookeeapp.com/ LinkedIn - https://www.linkedin.com/company/bookeeapp/We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. .