Product Owner - Knowledge and Catalog

Kenvue est reclutando actualmente para a: Product Owner - Knowledge and Catalog Lo que hacemos En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de ms de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icnicas, incluidas NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S y BAND-AID que ya conoces y amas. La ciencia es nuestra pasin; El cuidado es nuestro talento. Quines somos Nuestro equipo global est formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribucin es apreciada. Nos apasionan las ideas, innovacin y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empata, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los das. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, y tenemos oportunidades brillantes esperndote! nase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener ms informacin, haga clic en aqu. Role reports to: Product Dir Service Desk and Operations Ubicacin: Asia Pacific, India, Karnataka, Bangalore Lugar de trabajo: Hbrido What will you About Kenvue: Kenvue is the worlds largest pure-play consumer health company by revenue. Built on more than a century of heritage, our iconic brands, including Aveeno, Johnsons, Listerine, and Neutrogena are science-backed and recommended by healthcare professionals around the world. At Kenvue, we believe in the extraordinary power of everyday care and our teams work every day to put that power in consumers hands and earn a place in their hearts and homes. Responsibilities: Product Strategy: Develop & execute a product strategy for Knowledge Management & Service Catalog, aligning with company goals & customer needs.ITSM Strategy: Drive the ITSM strategy & best practices related to Technology & Data Catalog, Service Request workflow & Knowledge Management.Champion Service Desk strategy: of chatbot, & chat-first, through management of intuitive, robust Technology & Data knowledge base.Measure & Identify: most relevant IT-related questions and related themes, working with partners to drive updates of Knowledge Articles, taxonomy, navigation and key areas of Employee Portal that require additional user guidance.Create Standards: for content article creation, metadata, periodic reviews, and more for others in the organization to use.Market Research: Conduct market research to identify trends, opportunities, and customer requirementsProduct Development: Oversee the development & enhancement of Knowledge Management and Service Catalog features & functionalities.Governance Framework: Define best practices & the governance framework, including metrics for the performance of Technology & Data teamsStakeholder Accountability: Hold stakeholders accountable for their performanceStakeholder Collaboration: Partner with ServiceNow platform stakeholders outside of Technology & Data (e.g. HR, Procurement, Finance) to deliver a best-in-class user experience via ServiceNows Employee Centre.Portal Representation: Represent Technology & Data interests with regards to shared Portal (Employee Centre).Portfolio Oversight: Oversight and governance for the portfolio of technology services and offerings provided by the Tech & Data organization, including the process used by Product Owners to manage products and services throughout their lifecycle.End User Advocacy: Advocate for end-user experience across ITSM products, with emphasis on the IT Catalog and Portal.Documentation: Maintain comprehensive product documentation, including user manuals, training materials, and release notesProject Management: Manage product-related projects, ensuring they are delivered on time & within budgetQualifications: Education: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Experience and Skills: Required: 9-12 Yrs of relevant technology experience in Product Management, IT Service Management Knowledge & Service Catalog space. Proven knowledge & understanding of IT Service Management & ServiceNowRelevant experience managing internal-facing product catalog and/or knowledge base.Experience working in a global organization and/or in an organization with complex networks of stakeholders and business partners.Skills: Strong analytical & problem-solving skills in Knowledge & Service Catalog space, resulting in measured business value. Excellent written & verbal communication skills; ability to communicate effectively with all levels in the organization.Technical Skills: Familiarity with software development processes, knowledge of database management, and experience with service catalog management tools.Demonstrated experience utilizing technology & automation to achieve ITSM outcomesExperience working in & Kenv