Source description
About the role
Partner with subject matter experts, delivery teams, and product specialists to map and optimise configuration processes for Keyloop’s product suite. • Structure standard and client-specific configuration requirements in a way that supports repeatability and scalability. • Contribute to the design and population of a centralised knowledge base, ensuring analyst expertise is captured and accessible. • Identify opportunities to apply AI, RPA, and other automation tools to improve knowledge access, quality control, scheduling, and workload management. Advise on technology selection, implementation strategies, and change management for such transformation initiatives. • Collaborate with technology teams to ensure process enhancements are practical, measurable, and aligned with business priorities. • Support the creation of user stories, process flows, and acceptance criteria for improvements in tooling, workflows, and knowledge management. • Analyse operational data from completed jobs to generate insights and recommend refinements for ongoing process improvement. • Assist in UAT planning and execution, ensuring solutions meet agreed specifications and deliver value. • Monitor and report on project progress, risks, and issues, escalating where necessary.
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