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About the role
Salesforce Developer LIXIL International Location: India Department: IT Digital Reports To: Leader, IT APAC Job Purpose LIXIL International is seeking a highly skilled Salesforce Application Support Specialist to support its Salesforce ecosystem across APAC countries. The role focuses on maintaining the stability and performance of Salesforce platforms, including: Sales Cloud Service Cloud Field Service Marketing Cloud Related integrations The position involves troubleshooting complex issues, handling service requests, recommending best practices, supporting platform improvements, and collaborating with internal teams to ensure a seamless user experience. Key Responsibilities Provide timely and effective support to Salesforce end-users. Investigate, troubleshoot, and resolve escalated incidents. Document root causes, solutions, and preventive measures. Fulfill service requests such as: User management Data updates Configuration changes Testing critical Salesforce updates Support integrations with: Outlook / Google Suite Single Sign-On (SSO) MuleSoft APIs Other connected systems Analyze change requests and provide: Solution overviews Effort estimations Business recommendations Identify opportunities for platform improvements. Provide guidance, training, and knowledge transfer to support teams. Maintain support documentation and performance reports. Participate in application development lifecycle activities. Perform coding, debugging, and unit testing. Configure Salesforce settings, profiles, roles, and permissions. Work with developers on minor customizations, workflows, and process enhancements. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience. Minimum 5 years of Salesforce delivery management, business analysis, and technology experience. At least 2 years of L3 Salesforce support experience in a large enterprise environment. Deep knowledge of: Salesforce Sales Cloud Service Cloud Field Service Marketing Cloud Strong hands-on experience with: Salesforce Configuration & Customization Visualforce Lightning Web Components (LWC) Aura Components Web Services SOQL Visual Studio Code / Eclipse IDE Data Loader Reports & Dashboards Experience integrating Salesforce with: Outlook / Google Suite SSO MuleSoft Experience with source control tools. Knowledge of Salesforce static code analysis tools. Experience with CI/CD, MuleSoft, or SAP/third-party integrations is an advantage. Familiarity with Agile and SDLC methodologies. Strong analytical, troubleshooting, communication, and collaboration skills. Ability to work independently and within distributed teams. Preferred Certifications Highly desirable Salesforce certifications: Certified Platform Developer I Certified Platform Developer II Salesforce Administrator Platform App Builder Service Cloud Consultant
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