Source description
About the role
Kforce has a client that is seeking a Desktop Tech in Okeechobee, FL. This is a contract role servicing 11 sites within the Florida/Georgia/Carolinas region. Mileage will be reimbursed but must be able to travel in between field locations.
Duties and Responsibilities:
Provide excellent customer service to IT's customers by assisting them during the support process
Install, configure, and maintain desktop and notebook computers and peripherals
Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk
Maintain an electronic software license management system via SCCM or other Admin tools
Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
Occasionally deploy application packages in SCCM
Make recommendations to his or her supervisor for improving customer service operations
Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
Provide high-quality and timely communications to customers during the service process, using frequent verbal and written communications
Maintain and project a professional attitude toward customers at all times and in all circumstances
Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of customers
Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise
B.A./B.S. in Computer Science or other technical fields preferred
Minimum 5 years of experience in on-site computer support
Familiar with broad range of computer operating problems and solutions
Strong background in computer repair and support
Excellent customer service and problem-solving skills
Excellent verbal and written communications skills
Excellent listening skills
Helpful and patient attitude
Energetic and positive attitude
Customer-focused
Self-starter, yet willing and able to take and execute direction when needed
Seeks to expand knowledge and grow in position
Works well in a team environment
Must be able to travel to other local vicinity sites within a 120-mile radius
Preferred HP/DELL certified technician certificate
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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