Field Technician

Kforce has a client in Henrico, VA that is seeking a Field Technician.

Duties:

Respond to and resolve support tickets across Tier 1 and Tier 2 queues

Provide in-person and remote support for end users, including hardware, software, and connectivity issues

Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals

Ensure timely resolution of incidents while meeting service expectations

Travel to job sites, branch offices, and project locations throughout the Miami region

Serve as the primary IT presence for onsite users in remote or field environments

Support new site setups, relocations, and deployments

Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues

Perform network and cellular scans at job sites to assess connectivity and coverage

Assist with network equipment deployments, including switches, access points, and firewalls

Support basic network configuration tasks and coordinate with NetOps for advanced configurations

Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues

Assist in identifying and remediating security vulnerabilities and compliance gaps

Support security initiatives such as endpoint compliance, MFA setup, and device validation

Coordinate with Security Operations (SecOps) for incident response and remediation activities

Follow proper procedures for network scanning and security approvals when conducting site assessments Follow proper procedures for network scanning and security approvals when conducting site assessments

Image, configure, deploy, and troubleshoot laptops and mobile devices

Support onboarding and offboarding processes, including device setup and recovery

Maintain local inventory awareness and coordinate with central asset management

Assist Tier 1 with high-volume or complex tickets as needed

Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations

To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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