Level 1 Helpdesk Techician

Kforce is working with a client looking for a Level 1 Helpdesk Technician to join their growing team. This role is onsite 5 days/week in Greater Saint Louis, MO. This role serves as first-tier technical support, responding to and diagnosing technical issues through problem recognition, research, isolation, and resolution. The Help Desk Technician works closely with internal teams and support partners to ensure timely and effective issue resolution while delivering a high level of customer service.

Key Responsibilities:

Provides first point-of-contact support for computing hardware, software, and ERP applications to ensure operational efficiency across all locations

Respond to support requests via phone, email, and ticketing system, resolving issues related to end-user systems and applications

Accurately document incidents and maintain work history throughout the ticket lifecycle using an established ticketing system

Troubleshoot issues related to printers, passwords, email, standard Windows applications, internet access, and network connectivity

Coordinate with internal teams and external support partners, escalating incidents to the appropriate next-level support when needed

Assist with new PC setups and provide data migration support as required

Deliver exceptional customer service while meeting or exceeding established service level agreements (SLAs)

Participate in QA and UAT testing efforts and assist with user training for new or updated functionality

Provide after-hours on-call support as part of a rotating schedule

Associate's degree in a technical discipline and/or relevant technical certifications (A+, MCP, MCDST preferred)

Bachelor's degree preferred

Strong communication and customer service skills with a user-focused mindset

Experience supporting ERP systems from both an operational and technical perspective

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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