Salesforce Agentforce Developer

Kforce has a client that is seeking a Salesforce Agentforce Developer in Armonk, NY.

Summary: We are seeking a Salesforce Developer with strong experience in Service Cloud, Agentforce, and Copado to design, develop, and support innovative Salesforce solutions that enhance customer service operations and drive business efficiency. This role will work closely with business stakeholders, Salesforce Administrators, Architects, Business Analysts, and project teams to deliver high-quality solutions across the Salesforce platform.

Key Responsibilities:

Design, develop, test, and deploy Salesforce solutions with a focus on Service Cloud and Agentforce capabilities

Customize Salesforce using Apex, Lightning Web Components (LWC), Visualforce, Flows, and declarative tools

Configure and enhance Service Cloud functionality, including: Case Management; Omni-Channel Routing; Knowledge Management; Service Console; Entitlements and Milestones; Email-to-Case and Web-to-Case

Develop and implement Agentforce AI agents to automate customer interactions, service processes, and agent productivity

Integrate Salesforce with internal and external applications using APIs, middleware, and event-driven architectures

Utilize Copado for source control, CI/CD pipeline management, release management, and deployment automation

Participate in Agile ceremonies, including sprint planning, backlog refinement, demos, and retrospectives

Troubleshoot production issues and provide ongoing system enhancements and optimization

Collaborate with Architects and Administrators to ensure solutions align with Salesforce best practices and enterprise standards

Perform code reviews, documentation, and technical design reviews

Ensure scalability, security, and compliance across Salesforce implementations

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience

4+ years of Salesforce development experience

Strong hands-on experience with: Salesforce Service Cloud; Apex; Lightning Web Components (LWC); Salesforce Flows; REST/SOAP APIs; Salesforce Security Model

Experience implementing and supporting Agentforce solutions

Experience working in Agile/Scrum environments

Experience with Copado DevOps and release management processes

Knowledge of Salesforce deployment methodologies and CI/CD best practices

Strong problem-solving and communication skills

Preferred Qualifications

• Salesforce Platform Developer I or II Certification

• Salesforce Service Cloud Consultant Certification

• Salesforce AI Specialist or Agentforce-related Certifications

• Copado Fundamentals or Copado Administrator Certification

• Experience with Salesforce Data Cloud

• Experience integrating Salesforce with enterprise platforms such as SAP, Azure, AWS, MuleSoft, or ServiceNow

• Experience supporting large-scale enterprise Salesforce environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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