Support Desk Specialist III

Kforce has a client that is seeking a Support Desk Specialist III in Town And Country, MO.

Overview: We are seeking experienced and customer-focused Support Desk Specialist III professionals to join the IT Shared Services team of our mass media and telecom client in Town and Country, MO. This role is responsible for delivering high-quality Level 1 technical support in a fast-paced enterprise environment while maintaining professionalism and strong communication with end users. The ideal candidate will possess excellent troubleshooting skills, strong attention to detail, and the ability to remain calm and composed under pressure.

Key Responsibilities:

Provide IT phone support for internal users

Perform identity verification procedures

Support network user account modifications including:

Password resets

Account unlocks

Assist users with MFA credential registration and modifications

Deliver Level 1 Help Desk support for:

Outlook

Web browsers

Remote connectivity issues

General desktop support

Accurately document all support activities within the ticketing system

Manage an expected average call volume of approximately 35 calls per day

Utilize Help Desk documentation and knowledge base resources to resolve user issues effectively

Strong interpersonal and customer service communication skills

Ability to remain professional and composed in high-pressure situations

Excellent written communication skills with accurate grammar, spelling, and punctuation

Strong attendance and punctuality record

Ability to work collaboratively in a team environment

Comfortable adhering to a business casual dress code

Ability to quickly search, interpret, and apply technical documentation during support calls

Preferred Experience:

Previous Help Desk or IT Support experience in a corporate environment

Experience supporting Microsoft Outlook, MFA tools, and remote access technologies

Familiarity with ticketing systems and user account administration

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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