Tech Deployment Technician

Key areas of support include:

POS refreshes and deployment projects

Store connectivity validation and troubleshooting

Installation coordination and rollout support

POS testing and user validation

Supporting store employees during deployments

Partnering with remote technicians during installations

Device imaging, provisioning, and deployment preparation

Future iPad and network device rollout initiatives

Key Responsibilities

Support enterprise-wide POS refresh initiatives

Conduct remote testing and validation with store associates

Troubleshoot installation, hardware, and connectivity issues

Verify systems are fully operational prior to project completion

Provide remote technical support to retail locations

Support Windows 11 environments

Troubleshoot hardware, software, and network-related issues

Minimize onsite dispatches through effective remote resolution

Coordinate with technicians performing installation activities

Partner with store personnel during deployment efforts

Validate device configurations and deployment readiness

Maintain deployment documentation and project updates

Image, configure, and prepare devices for deployment

Support future tablet deployment initiatives

Assist with endpoint management and device provisioning activities

Support upcoming network hardware deployment projects

Participate in future Linux-based configuration and provisioning efforts

Strong Windows support experience (Windows 11 required)

Extensive phone-based technical troubleshooting experience

Service Desk or Technical Support background

Hardware deployment and support experience

Computer imaging and provisioning experience

Network connectivity troubleshooting experience

Ability to walk non-technical end users through troubleshooting steps remotely

Experience resolving issues before escalating or dispatching field technicians

Strong communication skills

Ability to work directly with store employees over the phone

Excellent troubleshooting methodology

Project-oriented mindset

Self-starter who can operate independently

Preferred Qualifications

• Windows support experience

• Strong customer service and communication skills

• Experience providing technical support over the phone

• Ability to work effectively with non-technical end users

• Retail technology or POS support experience preferred

• Experience with computer imaging, deployments, or technology rollouts

• Store rollout experience strongly preferred

• Five9 experience

• Meraki experience

• Familiarity with Tanium, ServiceNow, or Five9 is a plus

• Linux exposure is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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