Tech Support Executive – L2

Shifts: Us Shift- After 4.30 PM IST – Rotational week off will be offered Eligibility to apply : Graduation must - Bachelor’s degree in CS, ECE. Roles & Responsibilities: Provide Level 2 support for Windows desktops and laptops (hardware & software). Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup Use critical thinking and logical probing techniques to identify root causes of issue Provide remote support to end-users with varying levels of technical proficiency. Guide users with patience and empathy, especially those who are not tech-savvy. Document troubleshooting steps and resolutions in the ticketing system Collaborate with other IT team members for systemic issue resolution Ensure adherence to IT policies, processes, and security standards Required Skill Set: Minimum 1 Year experience in IT desktop support or Level 2 technical support role. Strong knowledge of Windows 10/11, MS Office, and common desktop applications. Experience in email client configuration and email protocol handling. Proficient in network printer setup, print server management, and troubleshooting. Excellent interpersonal and communication skills, especially with non-technical users. Ability to multitask and manage time efficiently in a fast-paced environment