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About the role
Salesforce Application Support Engineer Location: Coimbatore (Hybird) Shift: 24/7 Support (Rotational Shifts) Experience: [4-7 Years] About the Role: We are looking for a Salesforce Application Support Engineer who has experience in shift rosters, 24/7 support, and managing a small team. The ideal candidate should have expertise in handling ticketing tools (JIRA or any other) and strong Experience in Salesforce . Key Responsibilities: 24/7 Support & Shift Roster Management Work in rotational shifts to provide uninterrupted support. Ensure smooth handover between shifts. Incident & Ticket Management Handle, track, and resolve tickets in JIRA or any other ticketing tool. Provide L1/L2 support for Salesforce-related issues. Team Handling & Coordination Lead and mentor a small team of 2-3 members . Assign tasks, monitor progress, and ensure SLAs are met. Salesforce Support & Troubleshooting Assist users with Salesforce-related queries and issues . Perform basic configurations, access management, and workflow automation . Collaboration & Documentation Work closely with cross-functional teams for issue resolution. Maintain documentation for troubleshooting steps and best practices. Skills & Qualifications: Must-Have: Experience in 24/7 support & shift rosters Knowledge of ticketing tools (JIRA, ServiceNow, or any other) Team handling experience (2-3 members) Strong understanding of Salesforce CRM Good to Have: Experience in Service Desk operations Salesforce certifications (Admin, Service Cloud) Knowledge of ITIL processes
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