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About the role
Subject Matter Expert (SME) in CRM & API Are you passionate about CRM technologies, system integrations, and solving complex technical challenges? We are looking for a highly skilled Subject Matter Expert (SME) CRM & API to join our growing team and play a critical role in ensuring seamless application integration, system stability, and business continuity. This role requires a technically strong professional who can collaborate with cross-functional teams, vendors, and regional stakeholders while driving CRM excellence and API integration success. Key Responsibilities CRM Application Management Act as the primary SME for CRM applications and related integrations. Analyze, troubleshoot, and resolve complex CRM-related issues within defined SLAs. Monitor application performance and proactively identify improvement opportunities. Provide expert support for CRM enhancements, upgrades, and system optimization. API Integration & Technical Support Review and validate API designs, integration flows, and technical solutions. Troubleshoot API-related incidents and ensure seamless connectivity between systems. Work closely with development teams to resolve integration challenges. Support deployment activities and post-deployment monitoring. Stakeholder & Vendor Management Coordinate with internal technical teams and external vendors to ensure timely resolution of critical incidents. Facilitate effective communication between business users and technical teams. Engage with regional stakeholders and ensure smooth execution of business requirements. Change Management & Governance Review change requests and assess technical impacts. Ensure adherence to integration standards, security guidelines, and best practices. Participate in solution design discussions and recommend scalable integration approaches. Operational Excellence Ensure system stability, reliability, and application availability. Prepare incident reports, root cause analyses (RCA), and resolution documentation. Provide technical guidance and mentorship to team members. Support continuous improvement initiatives across CRM and API platforms. Required Skills & Qualifications Technical Expertise Strong hands-on experience in CRM Applications (Salesforce, Dynamics 365, Zoho CRM, HubSpot, or equivalent) Strong knowledge of: REST APIs SOAP APIs Web Services API Authentication & Security Integration Troubleshooting Experience in: Incident Management Production Support Application Support Change & Release Management Ability to: Analyze logs and troubleshoot complex technical issues Review solution architecture and integration designs Collaborate with developers, business users, and vendors Language Requirements (Mandatory) To effectively collaborate with region-wise stakeholders, candidates must possess excellent communication skills in: English Tamil Hindi (Mandatory) Strong verbal and written communication skills are essential. Ideal Candidate Profile 24 years of experience in CRM support and API integrations. Strong analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Excellent stakeholder management and coordination abilities. Team player with a proactive and customer-centric approach. How to Apply - Mail to : - sivaram.selvam@tvs.in Interested candidates can share their updated resume to: HR: Sivaram Email Subject Line: Applying for CRM & API