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About the role
JOB SUMMARY Provide technical support and maintain the organization's IT infrastructure and end-user computing environment. Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management. Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment. KEY RESPONSIBILITIES Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals. Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business applications. Manage IT helpdesk tickets, incidents, and service requests within SLA timelines. Troubleshoot hardware, software, network, VPN, and email-related issues. Coordinate with vendors for repairs, warranty claims, and IT procurements. Maintain IT asset inventory, user accounts, and documentation. Provide remote and on-site support to users across locations. FUNCTIONAL COMPETENCIES Strong knowledge of Windows OS and Microsoft Office 365. Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. Hands-on experience with Active Directory and endpoint support. Knowledge of helpdesk/ticketing tools and IT asset management. Strong troubleshooting and analytical skills. BEHAVIOURAL COMPETENCIES Good communication and interpersonal skills. Strong customer service orientation. Team player with ownership mindset. Ability to work under pressure and meet deadlines. QUALIFICATION B.Tech/Dilpoma MCSE, CCNA, Microsoft 365, or equivalent certifications preferred. PREFERRED TECHNICAL SKILLS Windows 10/11 Administration Microsoft Office 365 Active Directory Networking Fundamentals VPN & Remote Support IT Asset Management Helpdesk/Ticketing Tools Server Administration Data backup/Server backup