Production Support Engineer_Only Banking domain_2 To 5 years

Role: L1 Production Support Analyst Experience: 2 to 5 Years Location: Chennai ( chennai based profiles only) Notice period : Only immediate to short joiners *Note : Only immediate to short joiners will be contacted for further interview process. What Youll Do Monitor applications and end-to-end systems using advanced monitoring tools Act as the first line of support for incident management and user queries Perform initial troubleshooting and escalate issues when required Manage alerts, track incidents, and ensure timely resolution Collaborate with L2 teams, Infra teams, and Incident Managers Maintain SOPs, Runbooks, and Knowledge Base articles Ensure high-quality communication with stakeholders throughout incidents Must-Have Skills Basic knowledge of Linux, Windows & SQL Familiarity with tools like ServiceNow, Autosys, Confluence Experience with monitoring tools like Dynatrace / Geneos Strong understanding of ITIL concepts & incident management Basic knowledge of Network & Storage concepts What Were Looking For Strong problem-solving mindset and analytical thinking Excellent communication skills (written & verbal) Ability to work in a 24x7 support environment Proactive, adaptable, and result-driven approach Prior experience in L1 monitoring support (preferred) Eligibility Graduate in Computer Science / IT or related field Role: L1 Production Support Analyst Experience: 2 to 5 Years Location: Chennai ( chennai based profiles only) Notice period : Only immediate to short joiners *Note : Only immediate to short joiners will be contacted for further interview process. What Youll Do Monitor applications and end-to-end systems using advanced monitoring tools Act as the first line of support for incident management and user queries Perform initial troubleshooting and escalate issues when required Manage alerts, track incidents, and ensure timely resolution Collaborate with L2 teams, Infra teams, and Incident Managers Maintain SOPs, Runbooks, and Knowledge Base articles Ensure high-quality communication with stakeholders throughout incidents Must-Have Skills Basic knowledge of Linux, Windows & SQL Familiarity with tools like ServiceNow, Autosys, Confluence Experience with monitoring tools like Dynatrace / Geneos Strong understanding of ITIL concepts & incident management Basic knowledge of Network & Storage concepts What Were Looking For Strong problem-solving mindset and analytical thinking Excellent communication skills (written & verbal) Ability to work in a 24x7 support environment Proactive, adaptable, and result-driven approach Prior experience in L1 monitoring support (preferred) Eligibility Graduate in Computer Science / IT or related field