Technical customer support

As a Level 1 Technical Support (Voice Support) representative, your primary responsibility will be to provide assistance to customers facing technical issues through phone, email, and chat channels. You will need to identify and analyze reported problems, troubleshoot to determine the root cause, and work towards resolving issues by offering step-by-step instructions or escalating complex cases to higher-level support teams. It is essential to document customer interactions, technical problems, and solutions for future reference. To excel in this role, you must stay updated on product features and updates to effectively assist customers and communicate technical information clearly to individuals with varying levels of expertise. Collaboration with other departments, such as development or product teams, will be necessary to provide feedback on recurring technical issues and contribute to continuous improvement. Educating customers on product usage to prevent future technical problems and collecting feedback for product and service enhancements are also key aspects of the job. In addition to providing technical support, you will be required to design visually appealing and interactive dashboards and reports using Power BI features like charts, maps, and KPIs. Applying design best practices to ensure reports are intuitive and align with the organization's branding and objectives will be crucial. Key Responsibilities: - Provide Level 1 Technical support (Voice Support) to customers through phone, email, and chat channels. - Identify and analyze technical issues, troubleshoot problems, and determine root causes. - Resolve technical issues by providing step-by-step instructions, guiding customers, or escalating complex cases. - Document customer interactions, technical problems, and solutions for future reference. - Stay updated on product features and updates to effectively assist customers. - Communicate technical information clearly to customers with varying levels of technical expertise. - Collaborate with other departments to provide feedback on recurring technical issues. - Educate customers on product usage to prevent future technical problems. - Collect and provide feedback from customers to improve products, services, and support processes. - Stay adaptable and up to date with new technologies and product changes. - Design visually appealing and interactive dashboards and reports using Power BI features. Qualifications Required: - Bachelor's degree in Mechanical, Automobile, Electronics, or a related field with a minimum of 2 years of experience. - Strong technical knowledge in Automotive and understanding of the company's products or services. - Proficiency in relevant technologies, tools, and software used in the industry. - Excellent communication skills, both verbal and written. The working hours for this position are 5 days per week (Monday to Friday) with variable timing from 11:00 AM to 8:30 PM. As a Level 1 Technical Support (Voice Support) representative, your primary responsibility will be to provide assistance to customers facing technical issues through phone, email, and chat channels. You will need to identify and analyze reported problems, troubleshoot to determine the root cause, and work towards resolving issues by offering step-by-step instructions or escalating complex cases to higher-level support teams. It is essential to document customer interactions, technical problems, and solutions for future reference. To excel in this role, you must stay updated on product features and updates to effectively assist customers and communicate technical information clearly to individuals with varying levels of expertise. Collaboration with other departments, such as development or product teams, will be necessary to provide feedback on recurring technical issues and contribute to continuous improvement. Educating customers on product usage to prevent future technical problems and collecting feedback for product and service enhancements are also key aspects of the job. In addition to providing technical support, you will be required to design visually appealing and interactive dashboards and reports using Power BI features like charts, maps, and KPIs. Applying design best practices to ensure reports are intuitive and align with the organization's branding and objectives will be crucial. Key Responsibilities: - Provide Level 1 Technical support (Voice Support) to customers through phone, email, and chat channels. - Identify and analyze technical issues, troubleshoot problems, and determine root causes. - Resolve technical issues by providing step-by-step instructions, guiding customers, or escalating complex cases. - Document customer interactions, technical problems, and solutions for future reference. - Stay updated on product features and updates to effectively assist customers. - Communicate technical information clearly to customers with varying levels of technical expertise. - Collab