Support Executive

You will be responsible for supporting clients and ensuring a smooth customer experience at a growing SaaS company. Your main duties will include conducting onboarding and product walkthroughs, assisting clients with account setup and platform usage, resolving customer queries and technical issues, coordinating with internal teams for issue resolution, and maintaining support documentation and CRM updates. To excel in this role, you should have a background in SaaS support, customer success, technical support, client servicing, product support, or onboarding specialist. Additionally, you must possess excellent communication skills, client handling ability, a problem-solving approach, and preferably knowledge of CRM/helpdesk tools and basic technical understanding. The company prefers immediate joiners for this full-time, permanent position based in Pune. The salary ranges from 25,000.00 to 35,000.00 per month. You will be responsible for supporting clients and ensuring a smooth customer experience at a growing SaaS company. Your main duties will include conducting onboarding and product walkthroughs, assisting clients with account setup and platform usage, resolving customer queries and technical issues, coordinating with internal teams for issue resolution, and maintaining support documentation and CRM updates. To excel in this role, you should have a background in SaaS support, customer success, technical support, client servicing, product support, or onboarding specialist. Additionally, you must possess excellent communication skills, client handling ability, a problem-solving approach, and preferably knowledge of CRM/helpdesk tools and basic technical understanding. The company prefers immediate joiners for this full-time, permanent position based in Pune. The salary ranges from 25,000.00 to 35,000.00 per month.