Source description
About the role
Coordinating Software projects Training Admin, student and faculty Providing guidance for problems and questions Participating in business meetings Impart training on the usage of the software Handling all the queries of the end users and provide support Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e. g. software developers) Provide prompt and accurate feedback to customers Qualification: Bachelors degree. Minimum 1-2 years of programming experience. Knowledge of MS-SQL, MYSQL, PostgreSQL Knowledge of integration between frontend and backend Knowledge of J2EE and frameworks available for it {{such as Spring Boot, Spring MVC etc. depending on technology stack}}
More at Knowledge Park