Senior Product Owner / Business Analyst (US Client Management) (Telangana)

Role & responsibilities Client & Stakeholder Management - Serve as the primary point of contact for US-based clients. - Build and maintain strong customer relationships. - Conduct requirement discovery and business discussion sessions. - Understand customer pain points and business objectives. - Provide regular project updates and manage customer expectations. - Handle client escalations and drive issue resolution. Product Demonstrations - Conduct live product demonstrations for prospects and existing customers. - Explain product functionality and business workflows. - Present newly developed features and enhancements. - Gather customer feedback and identify improvement opportunities. Business Analysis - Analyze customer business processes and workflows. - Gather, document, and validate business requirements. - Prepare Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs). - Write detailed user stories, acceptance criteria, and functional specifications. - Create process flows and workflow documentation. Product Ownership - Own product features from requirement gathering through delivery. - Maintain and prioritize the product backlog. - Collaborate with stakeholders to define priorities. - Participate in sprint planning, backlog grooming, and release planning. - Ensure delivered features meet business expectations. Engineering Coordination - Work closely with Development, QA, UI/UX, and Project Management teams. - Clarify business requirements during development. - Resolve functional queries raised by the engineering team. - Review completed features before customer demonstrations. User Acceptance Testing (UAT) - Validate completed functionality against requirements. - Coordinate internal and customer UAT activities. - Ensure production readiness before releases. Documentation Prepare and maintain: - Business Requirement Documents (BRDs) - Functional Requirement Documents (FRDs) - User Stories - Acceptance Criteria - Release Notes - Product Documentation - Meeting Minutes - User Guides Continuous Product Improvement - Collect customer feedback and enhancement requests. - Identify opportunities for product improvements. - Recommend new features based on business value. - Support product roadmap planning. Preferred candidate profile Required Skills - Excellent verbal and written English communication. - Strong presentation and client interaction skills. - Experience working directly with US or international clients. - Strong Business Analysis and Requirement Gathering skills. - Product Ownership experience in Agile environments. - Excellent documentation and analytical skills. - Experience writing User Stories and Acceptance Criteria. - Robust stakeholder management skills. - Ability to manage multiple priorities simultaneously. - Excellent problem-solving and decision-making abilities. Technical Understanding Candidates should have a good functional understanding of: - Web Applications - Mobile Applications - Software Development Life Cycle (SDLC) - REST APIs - Databases - Agile/Scrum Methodology Programming knowledge is not mandatory, but the ability to understand technical discussions is expected. Preferred Tools Experience with any of the following is an added advantage: - Jira - Confluence - Azure DevOps - Figma - Draw.io - Microsoft Visio - Postman - SQL (Basic) Experience Required - 8 to 15 years of experience in one or more of the following roles: - Product Owner - Business Analyst - Product Manager - Functional Consultant - Experience working with software product companies is preferred. - Experience handling enterprise or SaaS products is an added advantage. - Prior experience managing US customers is highly desirable. Personal Attributes We are looking for someone who: - Takes complete ownership of assigned products and customers. - Is proactive and self-driven. - Can communicate confidently with senior stakeholders. - Thinks from a business and customer perspective. - Has excellent listening and negotiation skills. - Can simplify complex business problems into actionable requirements. - Works collaboratively across business and technical teams. .