Sales Support Engineer

Is accountable for keeping solution documentation and solution data up-to date, approved and stored in the appropriate place: • Approval documents • Authority approval documents • Owner manuals • User manuals • ‘As built’ technical customer documentation • Relevant layout and cost documents • Compliance documents • Other relevant technical documents Based on seniority, can be also responsible for: • Customer building adaptations and local translations of layouts (2D, 3D, BIM) • Local codes, regulations and safety requirements compliance • Environmental regulations compliance Key activities: • Handles the standard order process from 0b to 2z; executes the standard layout approval process with internal stakeholders and with customers, orders standard materials (and creates POs) from Supply Line and validates the required local materials • Provides definitions for local materials PRs • Participates in pre-delivery reviews to identify deviations in material costs • Executes costing and pricing approval processes as needed • Executes contract technical validation reviews and approval processes • Executes change order processes (variations and addworks) • In high-volume units, executes other transactional processes, for example customer document approval processes (layouts, drawings etc.) and contract technical content review processes • Provides quality assurance that the technical solution documents exist in the systems, like PDM • Provides quality assurance of lessons-learned documentation • Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans • Notifies Project Managers and Project admins in case rescheduling is required for SAP S-plan milestones 1b, 1c or 2 in the project plan • Updates and maintains the quality of the CSE Case library At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.