Source description
About the role
Oversee and manage the helpdesk team for timely and effective issue resolution. Handle escalations and provide technical support to customers via phone, email, or chat. Manage projects related to networking and ensure successful implementation. Coordinate with cross-functional teams to resolve complex issues and improve service quality. Develop and implement process improvements to increase efficiency and reduce costs. Ensure compliance with company policies and procedures. Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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