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About the role
Job Summary: Key Responsibilities:Hardware Support & Maintenance - Install, configure, and maintain desktops, laptops, printers, scanners, projectors, smartboards, and other IT or AV equipment. - Diagnose and repair hardware faults or arrange for external repair services when needed. - Perform routine maintenance and cleaning of IT equipment to ensure reliability and longevity. - Assist in setting up computer labs, classrooms, and examination systems. Software Installation & Management - Troubleshoot software issues for staff and students, ensuring mnimal downtime. - Assist with the deployment and maintenance of educational and administrative software (e.g., LMS, MIS, Microsoft 365, Google Workspace). - Ensure software licensing compliance and maintain accurate records of installations. Network & System Support - Provide basic network support, including setup and troubleshooting of wired and wireless connections. - Assist with managing user accounts, passwords, and permissions. - Support data backup procedures and ensure systems follow school IT security policies. Technical Assistance & Training - Respond promptly to IT support requests from teachers, students, and administrative staff. - Help integrate technology into classroom learning and provide user support for digital tools. - Offer basic training or guidance on using hardware and software effectively. Inventory & Documentation - Maintain up-to-date inventory of hardware, software, and IT accessories. - Keep logs of maintenance activities, support requests, and system configurations. Qualifications & Skills: Education: - Bachelors Degree in Information Technology, Computer Science, or related field. - Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator, Cisco CCNA) are preferred. Experience: - 3-5 years of experience in IT administration, preferably in an educational or corporate setting. Technical Skills: - Robust knowledge of computer hardware, peripherals, and .